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ISO 20000 & ISO 27001
ISMS 27001 (Information Security Management System) basically specifies management system that is planned to provide information security under the control of management.
Benefits of ISMS 27001:
  • Improves credibility and enhances customer confidence.
  • Reduces the need for multiple assessments.
  • Provides opportunity for continuous improvement through regular audits.
  • Provides more avenues for trade in the global market through bilateral and
  • multilateral agreements on mutual recognition of certification.

ISO 20000 is the first international standard for IT service management. It was developed in 2005.

The standards are based upon an earlier pair of documents published by BSI (BS15000).

It consists of two distinct parts:

  1. The Specification ISO20000-1 defines the requirements for a service provider to deliver managed services.
  2. The Code of Practice ISO20000-2 describes detailed best practices for the processes defined within ISO 20000-1.

Benefits of ISO 20000 / BS 15000:
  • Systematic definition of technology services processes.
  • Consistency in quality of service delivery.
  • Increased customer confidence in service delivery capability.
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